In particular I’m keen to further review the tools he suggests for getting customer feedback about a website. I don’t have time to do that right now but, but including them on my blog should be a good ‘aide memoire’ for me.
So here they are:
A free feedback tool based on a community of designers, freelancers, and marketers (shameless plug for my own site!)
This is a easy usability test for your site that only costs $10. Get text feedback from 10 other people about questions that you specify.
Another paid usability test that is low-cost and easy to sign up for. Has the ability to view users’ browsing session and hear their spoken comments.
A really neat paid tool that allows you to view and record all of your site visitors’ browsing sessions. Has a free demo that lets you view 10 recordings/month.